{"id":29443,"date":"2024-07-18T09:39:47","date_gmt":"2024-07-18T07:39:47","guid":{"rendered":"https:\/\/schaefer.biz\/?page_id=29443"},"modified":"2025-12-16T11:05:39","modified_gmt":"2025-12-16T10:05:39","slug":"technical-service","status":"publish","type":"page","link":"https:\/\/schaefer.biz\/en\/company\/technical-service\/","title":{"rendered":"Technical Service"},"content":{"rendered":"
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Worldwide After-Sales Service<\/h2>\n

Our technical service offers you comprehensive support during commissioning, maintenance, and troubleshooting. Our goal is to ensure that you are satisfied with our products and can achieve the best possible performance and quality in your production. That’s why we offer an extensive after-sales service that supports you throughout the entire product lifecycle. Our dedicated service team is worldwide available to answer questions and implement your technical requirements.<\/span><\/p>\n<\/div><\/div>

Maintenance and Calibration<\/h2>\n

Our service team is your reliable partner for the maintenance of all Sch\u00e4fer machines and applicators. We want to ensure that your machines are in optimal condition and run without disruptions. Our range of services includes regular inspections and the performance of machine capability studies to identify and rectify potential weaknesses at an early stage. In addition, we offer machine refurbishments to maintain their functionality and extend their lifespan. To ensure the accuracy of your machines and measuring devices, we recommend an annual calibration and inspection by our specialists. This allows you to rely on precise results and achieve high quality.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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Spare and Wear Parts<\/h2>\n

We understand how important it is for you to keep your cable processing machines in top condition. When it comes to efficiency, lifespan, and precision, Sch\u00e4fer’s original spare parts make the difference. Our spare parts are carefully manufactured, extensively tested, and subject to the highest quality standards.<\/p>\n

You can rely on this, as our long-standing experience and continuous developments reflect our nature and the high industry standard.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Refurbishments and Repair<\/h2>\n

To extend the lifespan of products, we offer professional repairs for your machines and applicators at Sch\u00e4fer. Additionally, our experienced technicians perform minor repairs both remotely and on-site at your location. We place great value on quick availability to get your machines back in operation as soon as possible. Our repair services offer you the advantage of cost savings and sustainability, as not every machine needs to be replaced immediately.<\/p>\n<\/div><\/div>

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Retrofit and Upgrade<\/h2>\n

We retrofit existing machines and enhance them with new functionalities so that you can use them under specific requirements. Furthermore, we offer software upgrades to introduce new features into controls. For example, you can purchase Sch\u00e4fer Connect to network your machine park and thereby increase productivity, flexibility, and quality.
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Training and Education<\/span><\/h2>\n

For each of our products, we offer individually tailored training. We also provide education on various topics, such as crimping technology and quality assurance in cable production. <\/span><\/p>\n

The training sessions can take place either at our site, online, or directly at your location. <\/span>All participants receive a certificate for successful completion.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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Commissioning and Instruction<\/h2>\n

We offer professional on-site commissioning of your machines. Our service includes assembly, adjustment, and installation of options and applications. Our experienced team performs analyses and adjustments to ensure that your product operates optimally. If necessary, we can also integrate the machine into your production planning and control. We instruct your operating and service personnel in the use of the machine and support you during a smooth trial operation.<\/p>\n<\/div><\/div>

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Remote Support<\/h2>\n

Our service team offers you remote support through Sch\u00e4fer Assist. We support you with pre-acceptance, problem-solving, and assistance, and can interact directly with you on your machine to work out an initial diagnosis or solution together. All inquiries are recorded in the Sch\u00e4fer ticket system to ensure efficient problem resolution. Using our remote software Assist offers you additional benefits: you have round-the-clock access to documents, which increases the availability of information and improves work productivity through optimized process flows.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

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Contact Us!<\/h2>\n

Do you have questions? You can reach our service team in urgent cases by phone at: +49 7253 94210<\/p>\n

For spare part orders, please use our form<\/a> so we can process your request efficiently.<\/p>\n

For other service topics, please contact us here:<\/p>\n<\/div><\/div>

Contact service<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Worldwide After-Sales Service Our technical service offers you comprehensive support during commissioning, maintenance, and troubleshooting. Our goal is to ensure that you are satisfied with our products and can achieve the best possible performance and quality in your production. 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