{"id":7940,"date":"2019-05-07T13:14:56","date_gmt":"2019-05-07T11:14:56","guid":{"rendered":"https:\/\/schaefer-biz-qa2.mcon-group.com\/?page_id=7940"},"modified":"2026-02-02T09:24:58","modified_gmt":"2026-02-02T08:24:58","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Do you need assistance with the commissioning, production or maintenance of Sch\u00e4fer products? Please give us <strong>detailed information<\/strong> and <span data-teams=\"true\">send us representative photos using the <strong>data upload function<\/strong> (max. 10 MB) below the contact form or by email to <a href=\"mailto:service@schaefer.biz\">service@schaefer.biz<\/a> so that we can provide you with specific help.<br \/>\n<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_a069d783 height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/schaefer.biz\/wp-content\/uploads\/2024\/04\/Service-1200px.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/schaefer.biz\/wp-content\/uploads\/2024\/04\/Service-1200px.jpg 1200w, https:\/\/schaefer.biz\/wp-content\/uploads\/2024\/04\/Service-1200px-300x300.jpg 300w, https:\/\/schaefer.biz\/wp-content\/uploads\/2024\/04\/Service-1200px-1024x1024.jpg 1024w, https:\/\/schaefer.biz\/wp-content\/uploads\/2024\/04\/Service-1200px-150x150.jpg 150w, https:\/\/schaefer.biz\/wp-content\/uploads\/2024\/04\/Service-1200px-350x350.jpg 350w, https:\/\/schaefer.biz\/wp-content\/uploads\/2024\/04\/Service-1200px-600x600.jpg 600w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><form class=\"w-form  us-field-style_1 layout_ver show_message_after_sending for_cform us_form_1\" action=\"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/pages\/7940\" method=\"post\" enctype=\"multipart\/form-data\"><div class=\"w-form-h\"><div class=\"w-form-row for_text has_label required\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Your Data *<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Your Data\" type=\"text\" name=\"us_form_1_text_1\" value placeholder=\"Mr.\/Mrs.\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Name\" type=\"text\" name=\"us_form_1_text_2\" value placeholder=\"Name *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Company Name\" type=\"text\" name=\"us_form_1_text_3\" value placeholder=\"Company Name *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Street, No.\" type=\"text\" name=\"us_form_1_text_4\" value placeholder=\"Street, No. *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"ZIP Code and City\" type=\"text\" name=\"us_form_1_text_5\" value placeholder=\"ZIP Code and City *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Country\" type=\"text\" name=\"us_form_1_text_6\" value placeholder=\"Country *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Phone\" type=\"text\" name=\"us_form_1_text_7\" value placeholder=\"Phone *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_email required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Email Address\" type=\"email\" name=\"us_form_1_email_1\" value placeholder=\"Email Address *\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Please enter a valid email address.<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_select has_label\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Reason for Request<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<select aria-label=\"Reason for Request\" name=\"us_form_1_select_1\">\r\n\t\t\t<option value=\"please choose\">please choose<\/option><option value=\"Commissioning of a Product\">Commissioning of a Product<\/option><option value=\"Question to Operating\">Question to Operating<\/option><option value=\"Quality or Quantity Optimization\">Quality or Quantity Optimization<\/option><option value=\"Maintenance and Service\">Maintenance and Service<\/option><option value=\"other reason\">other reason<\/option>\t\t<\/select>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Select an option<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_select has_label\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Relevant Product<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<select aria-label=\"Relevant Product\" name=\"us_form_1_select_2\">\r\n\t\t\t<option value=\"please choose\">please choose<\/option><option value=\"Crimping Applicator\">Crimping Applicator<\/option><option value=\"Crimping Machine\">Crimping Machine<\/option><option value=\"Seal-Crimp Machine\">Seal-Crimp Machine<\/option><option value=\"Crimp Quality Laboratory\">Crimp Quality Laboratory<\/option><option value=\"Wire Processing Machine\">Wire Processing Machine<\/option><option value=\"Wire Straightener\">Wire Straightener<\/option><option value=\"Stripping Machine\">Stripping Machine<\/option><option value=\"Cutting and Stripping Machine\">Cutting and Stripping Machine<\/option><option value=\"Seal Module\">Seal Module<\/option><option value=\"Tinning Station\">Tinning Station<\/option><option value=\"Stamping Die\">Stamping Die<\/option><option value=\"Plastic Injection Mold\">Plastic Injection Mold<\/option><option value=\"Die Casting Mold\">Die Casting Mold<\/option><option value=\"Friction Welding Tool\">Friction Welding Tool<\/option><option value=\"Hotmelt Molding Tool\">Hotmelt Molding Tool<\/option><option value=\"Hotmelt Machine\">Hotmelt Machine<\/option><option value=\"other product\">other product<\/option>\t\t<\/select>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Select an option<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_text has_label required\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Serial No. of the Product *<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Serial No. of the Product\" type=\"text\" name=\"us_form_1_text_8\" value placeholder=\"for example EPS 2001 01234\" data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_textarea has_label\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>More Details<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<textarea aria-label=\"More Details\" name=\"us_form_1_textarea_1\" placeholder=\"Description to the requested service\"><\/textarea>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_captcha has_label required\">\r\n\t<div class=\"w-form-row-label\">\r\n\t\t<span>Security Question <span>28 + 5 = ?<\/span><\/span>\r\n\t<\/div>\r\n\t<div class=\"w-form-row-field\">\r\n\t\t\t\t<input type=\"hidden\" name=\"us_form_1_captcha_1_hash\" value=\"d4cec9d56634c262ea6e81c6f850b6d8\" \/>\r\n\t\t\t\t<input aria-label=\"Security Question\" type=\"text\" name=\"us_form_1_captcha_1\" placeholder data-required=\"true\" aria-required=\"true\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Enter the equation result to proceed<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_checkboxes required\">\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t<label>\r\n\t\t\t\t<input type=\"checkbox\" name=\"us_form_1_checkboxes_1[]\" data-required=\"true\" value=\"I accept the privacy policy and agree to the storage of my personal data.\"\/>\r\n\t\t\t\t<span>I accept the privacy policy and agree to the storage of my personal data.<\/span>\r\n\t\t\t<\/label>\r\n\t\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Select an option<\/div>\r\n<\/div>\r\n<div class=\"w-form-row for_file has_label\">\r\n\t\t\t<div class=\"w-form-row-label\">\r\n\t\t\t<span>Data Upload<\/span>\r\n\t\t<\/div>\r\n\t\t<div class=\"w-form-row-field\">\r\n\t\t\t\t\t\t<input aria-label=\"Data Upload\" type=\"file\" name=\"us_form_1_file_1\" data-std=\"10MB\" data-max_size=\"10\"\/>\r\n\t\t\t<\/div>\r\n\t\t<div class=\"w-form-row-state\">Fill out this field<\/div>\r\n<\/div>\r\n<input type=\"hidden\" name=\"action\" value=\"us_ajax_cform\" \/>\r\n<input type=\"hidden\" name=\"post_id\" value=\"0\" \/>\r\n<input type=\"hidden\" name=\"form_index\" value=\"1\" \/>\r\n<div class=\"w-form-row for_submit align_none\"><button class=\"w-btn us-btn-style_1\" type=\"submit\" aria-label=\"Send Request\"><span class=\"g-preloader type_1\"><\/span><span class=\"w-btn-label\">Send Request<\/span><\/button><\/div><\/div><div class=\"w-form-message\"><\/div><div class=\"w-form-json hidden\" onclick='return {&quot;ajaxurl&quot;:&quot;https:\\\/\\\/schaefer.biz\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;messages&quot;:{&quot;err_empty&quot;:&quot;Fill out this field&quot;,&quot;err_size&quot;:&quot;File size cannot exceed %s MB&quot;,&quot;err_extension&quot;:&quot;%s file type is not allowed&quot;,&quot;err_recaptcha_keys&quot;:&quot;reCAPTCHA keys are incorrect&quot;}}'><\/div><\/form><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1 us_custom_703b2333\" target=\"_blank\" rel=\"nofollow\" title=\"Privacy Policy\" href=\"\/en\/privacy-policy\/\"><span class=\"w-btn-label\">Read the Privacy Policy<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Do you need assistance with the commissioning, production or maintenance of Sch\u00e4fer products? Please give us detailed information and send us representative photos using the data upload function (max. 10 MB) below the contact form or by email to service@schaefer.biz so that we can provide you with specific help. Your Data * Fill out this...","protected":false},"author":6,"featured_media":14742,"parent":1810,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7940","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technical Support | Sch\u00e4fer Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schaefer.biz\/en\/contact\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/schaefer.biz\/en\/contact\/technical-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Sch\u00e4fer Group\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SchaeferGroupMarketing\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-02T08:24:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/schaefer.biz\/wp-content\/uploads\/2020\/12\/Crimping-Machine-PCC-Pro-05.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"543\" \/>\n\t<meta property=\"og:image:height\" content=\"362\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Technical Support | Sch\u00e4fer Group","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/","og_locale":"en_US","og_type":"article","og_title":"Technical Support","og_url":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/","og_site_name":"Sch\u00e4fer Group","article_publisher":"https:\/\/www.facebook.com\/SchaeferGroupMarketing","article_modified_time":"2026-02-02T08:24:58+00:00","og_image":[{"width":543,"height":362,"url":"https:\/\/schaefer.biz\/wp-content\/uploads\/2020\/12\/Crimping-Machine-PCC-Pro-05.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/","url":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/","name":"Technical Support | Sch\u00e4fer Group","isPartOf":{"@id":"https:\/\/schaefer.biz\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/#primaryimage"},"image":{"@id":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/#primaryimage"},"thumbnailUrl":"https:\/\/schaefer.biz\/wp-content\/uploads\/2020\/12\/Crimping-Machine-PCC-Pro-05.jpg","datePublished":"2019-05-07T11:14:56+00:00","dateModified":"2026-02-02T08:24:58+00:00","breadcrumb":{"@id":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/schaefer.biz\/en\/contact\/technical-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/#primaryimage","url":"https:\/\/schaefer.biz\/wp-content\/uploads\/2020\/12\/Crimping-Machine-PCC-Pro-05.jpg","contentUrl":"https:\/\/schaefer.biz\/wp-content\/uploads\/2020\/12\/Crimping-Machine-PCC-Pro-05.jpg","width":543,"height":362},{"@type":"BreadcrumbList","@id":"https:\/\/schaefer.biz\/en\/contact\/technical-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/schaefer.biz\/en\/"},{"@type":"ListItem","position":2,"name":"Contact","item":"https:\/\/schaefer.biz\/en\/contact\/"},{"@type":"ListItem","position":3,"name":"Technical Support"}]},{"@type":"WebSite","@id":"https:\/\/schaefer.biz\/en\/#website","url":"https:\/\/schaefer.biz\/en\/","name":"Sch\u00e4fer Group","description":"Spezifische L\u00f6sungen f\u00fcr Ihre Kabel- und Kontaktverarbeitung | Individual solutions for your wire and terminal processing","publisher":{"@id":"https:\/\/schaefer.biz\/en\/#organization"},"alternateName":"Sch\u00e4fer Group","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/schaefer.biz\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/schaefer.biz\/en\/#organization","name":"Sch\u00e4fer Group","url":"https:\/\/schaefer.biz\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/schaefer.biz\/en\/#\/schema\/logo\/image\/","url":"https:\/\/schaefer.biz\/wp-content\/uploads\/2018\/11\/Logo_Schaefer_RGB_100-70-0-0.png","contentUrl":"https:\/\/schaefer.biz\/wp-content\/uploads\/2018\/11\/Logo_Schaefer_RGB_100-70-0-0.png","width":2084,"height":823,"caption":"Sch\u00e4fer Group"},"image":{"@id":"https:\/\/schaefer.biz\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SchaeferGroupMarketing","https:\/\/www.linkedin.com\/company\/schaefergroup","https:\/\/www.youtube.com\/user\/SchaeferMarketing","https:\/\/www.instagram.com\/schaefer_group\/"]}]}},"_links":{"self":[{"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/pages\/7940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/comments?post=7940"}],"version-history":[{"count":7,"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/pages\/7940\/revisions"}],"predecessor-version":[{"id":39713,"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/pages\/7940\/revisions\/39713"}],"up":[{"embeddable":true,"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/pages\/1810"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/media\/14742"}],"wp:attachment":[{"href":"https:\/\/schaefer.biz\/en\/wp-json\/wp\/v2\/media?parent=7940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}